Are you a customer? We can make sure you get help that's relevant to your services if you confirm some details about your account. You can change this selection at any time.
Please confirm what your invoice or self-help system looks like so we can display tailored information.
What does your iiNet invoice look like?
What does your iiNet self-help system look like? (Not sure? Try logging in here).
This article will show you how to change your password in Toolbox.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
If you've forgotten your password, please see How to retrieve a forgotten password.
Select one of the links below to jump to a query:
Select the username of the service you want to give a new password from the drop-down menu in the orange header bar.
Type in your current password and new password into the corresponding entry boxes.
Note: Passwords must meet the requirements in our Password Policy.
After changing your password, you may need to update your password in your email client settings, and/or in your modem settings.