Articles about billing and accounts.
Answers to some common questions about Data Packs for iiNet broadband.
How to change your password(s) in Toolbox. You can use your username and password to log in to Toolbox and Webmail. A broadband service username and password can also be used in your modem settings to get online, and during a 9-Point ID check if you call our Support Team.
How to check the data usage of your broadband service in Toolbox.
This article explains what's required when your order goes into Connect Outstanding, a situation where you must provide proof of occupancy to disconnect services you don't own at your premises.
This article provides information about the consequences if we, the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet), exercise our right to restrict, suspend or disconnect one or more of your services for credit or debt management reasons.
The personal information that we collect, disclose, hold and use in accordance with our Privacy Policy includes credit-related personal information about you (credit information). In this policy, we set out how your credit information is specifically managed by us.
The difference between a credit and a refund and how they're used at iiNet.
This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers 'dual account' customers.
The Freezone is a selection of online sites and servers that customers can use without traffic counting towards their monthly quota. Better yet, if you do max out your monthly quota and get shaped, sites in the Freezone can still be accessed at full speed.
How to safely download Adobe Reader for various Operating Systems, allowing you to view PDF files such as your monthly iiNet invoice. The software is free to download.
Everyone who's licensed to tweet on iiNet's behalf. On occasion we may ask you to email us in order to assist you - these requests may come from the @iiNet account or one of the authorised representatives listed here.
The iiNet Team sends legitimate SMS messages from the mobile number +61 416 906 032 (0416 906 032). If you receive an SMS from this mobile number requesting a reply to confirm details about your iiNet order, please reply promptly to avoid delays.
We occasionally get mistaken for iNet Ltd, another ISP with a similar name. We are unable to assist iNet Ltd customers with their iNet billing queries as we are not the same company.
Introducing the basic layout of Toolbox, showing you how to get around and make the most out of managing your account.
How to view your call history for your phone services in Toolbox. This includes Home Phone, Netphone (VoIP) and mobile phone.
To keep your account safe, we have a set of rules for all iiNet passwords to make them harder for others to guess.
If you're moving house, don't forget to bring your broadband! Here's some stuff you need to know about relocating your iiNet services.
This article will show you how to request a new date for your NBN™ connection appointment. You may need to reschedule in circumstances such as when you are not able to be present for an appointment which requires a technician to visit your home.
How to update your existing contact details or adjust your contact preferences in Toolbox. This allows you to opt in and out of different notifications such as feedback surveys, E-newsletters, customer research and information about new products.
How to use the Connection Speed Manager in Toolbox to adjust the connection profile of your ADSL2+ broadband.
This article will show you how to view your recent task history in Toolbox.
Here's how to check your broadband connection history in Toolbox.
How to view and download your iiNet invoices in Toolbox.
Answers to some common questions about the voice authentication system (Voice ID check) that iiNet launched in June 2014 as a faster, more secure alternative to the traditional 9-point ID check.
Everything you need to know about White Pages listings for iiNet phone services including Home Phone, Netphone (VoIP) and mobile phone.