Online Help

How to change your password(s) in Toolbox. You can use your username and password to log in to Toolbox and Webmail. A broadband service username and password can also be used in your modem settings to get online, and during a 9-Point ID check if you call our Support Team.

How to check the data usage of your broadband service in Toolbox.

Introducing the basic layout of Toolbox, showing you how to get around and make the most out of managing your account.

How to view your call history for your phone services in Toolbox. This includes Home Phone, Netphone (VoIP) and mobile phone.

This article will show you how to request a new date for your NBN™ connection appointment. You may need to reschedule in circumstances such as when you are not able to be present for an appointment which requires a technician to visit your home.

How to update your existing contact details or adjust your contact preferences in Toolbox. This allows you to opt in and out of different notifications such as feedback surveys, E-newsletters, customer research and information about new products.

How to use the Connection Speed Manager in Toolbox to adjust the connection profile of your ADSL2+ broadband.

This article will show you how to view your recent task history in Toolbox.

Here's how to check your broadband connection history in Toolbox.

How to view and download your iiNet invoices in Toolbox.

Everything you need to know about White Pages listings for iiNet phone services including Home Phone, Netphone (VoIP) and mobile phone.