Email & Hosting

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Set up Email (8)
Troubleshoot Email (4)
Webmail Guides (11)
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Hosted Exchange (29)
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Manuals & Guides (0)

All about email and hosting.

Adding a New Contact in Webmail

How to add a new contact to your address book in iiNet Webmail. This will let you keep track of all of the people you email regularly.

Adding a Picture to a Contact in Webmail

It always helps to put a name to a face! Here's how to add a picture to an existing contact in your iiNet Webmail address book.

Adding additional domains to Hosted Exchange

How to link additional domain names to your existing Hosted Exchange service.

Adding hardware to your BusinessCloud Virtual Machine

How to add hardware to your BusinessCloud Virtual Machine including CPU, RAM, NICs, storage and VMware tools.

Business Cloud Support Resources

These articles will help you to set up and use your Business Cloud services.

Cannot send email

How to fix some common causes of an iiNet email address not sending emails successfully.

Cannot send email on phone or tablet

This article will show you the correct email settings for a smartphone or tablet device. Without SMTP authentication enabled in your outgoing email settings, you may not be able to send email on these devices.

Compromised Email Accounts

We take security very seriously. If your email service has been compromised, here's what may happen and what you can do to resolve the problem.

Configuring your Business Cloud network

How to configure your Business Cloud, which allows you to configure network services such as DHCP, firewalls, network address translation (NAT), VPN and static routing for your organisation's network.

Creating a Hosted Exchange distribution list

How to create a distribution list for a Hosted Exchange mailbox, allowing you to send a message to a list email addresses just by entering a single address in the 'To' field.

Creating a Hosted Exchange mailbox

How to create a new mailbox in Hosted Exchange via the Hosting Control Panel.

Creating a Hosted Exchange resource mailbox

Instructions on creating resource mailboxes for Hosted Exchange. Resource mailboxes represent meeting rooms or shared equipment.

Creating aliases for a Hosted Exchange mailbox

Want to receive emails sent to multiple email addresses in the one mailbox with Hosted Exchange? Here's how.

Creating delegates for your Hosted Exchange mailbox

How to create delegates for a Hosted Exchange mailbox. Delegates are designated users who have been granted access to a mailbox, with the ability to either send directly from, or on behalf of, that mailbox.

Creating Hosted Exchange contacts

Create individual contacts or import multiple contacts at once for your Hosted Exchange account.

DNS records for Hosted Exchange

DNS settings required for your Hosted Exchange service to work.

Domain Name FAQ

The answers to some common questions about Domain names at iiNet.

Email Setup in Mac Mail 10 and later

This article will show you how to set up your iiNet email address in Mac Mail 10 and Mac Mail 11, the default email programs for macOS Sierra and High Sierra.

Email Setup in Mac Mail 9

If you're running Mac OSX El Capitan, this guide will help you set up your iiNet email address in Mac Mail 9.

Email Setup in Outlook 2016

This article will show you how to set up an account for your iiNet email address in Microsoft Outlook 2016.

Email Setup in Thunderbird

How to set up your iiNet email address in Thunderbird, a free email program from Mozilla.

Email Setup in Windows 10 Mail

This article will show you how to set up a mailbox for your your iiNet Group email address in Windows 10 Mail.

Email Setup in Windows 7 Live Mail

How to set up your iiNet email address in Windows Live Mail, the default email software for Windows 7.

Email Setup in Windows 8 Mail

How to set up your iiNet email address in Windows 8 Mail.

Homepages at iiNet

All you need to know about personal home pages at iiNet.

Hosted Exchange how to send and receive SMS

How to send and receive text messages via the iiNet Hosted SMS add-on for Hosted Exchange.

Hosted Exchange Importing and Exporting Outlook Mailbox Content

This article will describe how to migrate your existing Outlook mailbox content — mail, folders, calendars, tasks, notes, etc — to your new Hosted Exchange mailbox.

Hosted Exchange Setup Guides

How to connect various email clients and mobile devices to iiNet's Hosted Exchange.

Hosted Exchange Support Resources

Everything you'll need to know to get started with Hosted Exchange and use it effectively in your business.

Hosting Control Panel FAQ

The answers to some common questions about using the Hosting Control Panel.

IMAP settings for Hosted Exchange mailboxes

Here's the settings required to configure your email client to connect to your Hosted Exchange mailbox via IMAP.

Importing Hosted Exchange mailboxes via CSV file

How to use the iiNet Hosting Control Panel to create several Hosted Exchange mailboxes at once by importing them in bulk from a CSV file.

Managing Hosted Exchange mailbox limits

How to manage the limits for your Hosted Exchange mailbox. You can control the storage size, maximum size of incoming messages and the maximum number of recipients a user can send to.

Organising Contacts in Webmail

If you've got more friends than you can keep track of (or you just like to keep work and play separate) here's how to organise your address book in iiNet Webmail.

Organising emails in Webmail

How to use folders to organise your emails in iiNet Webmail, and how to move emails into those folders or the Trash.

Outlook Web Access (OWA) for Hosted Exchange

How to access your Hosted Exchange mailbox via Outlook Web Access (OWA).

POP3 settings for Hosted Exchange mailboxes

Settings and instructions for configuring your Hosted Exchange email account to connect via POP3.

Printing emails from Webmail

How to print emails from iiNet Webmail. Don't forget to choose grayscale or black and white in your printer's properties settings to save on coloured ink.

Reading and replying to emails in Webmail

How how to read and reply to emails in iiNet Webmail. You'll be a master in no time!

Recovering deleted items in Hosted Exchange

How to recover deleted items in Hosted Exchange, which keeps back up of all messages for 7 days after they have been deleted from the mailbox's Deleted Items folder.

Retrieving Your Details from Your Domain Name Registrar

How to access your domain password and ensure your contact details are up to date for various domain registrars. You need to do this before transferring your domain to iiNet from your current provider.

Saving and backing up your Business Cloud

You should always back up your data, and Business Cloud is no exception. This article will explain how.

Sending emails in Webmail

How to send emails in iiNet Webmail, including emails with attachments or recipients added to CC or BCC.

Setting up a Hosted Exchange mailbox in Outlook 2013 and 2016

This article will show you how to configure your Hosted Exchange mailbox in Microsoft Outlook 2013 and 2016.

Setting up Hosted Exchange ActiveSync for iOS

How to configure your Hosted Exchange mailbox for iOS on iPhone, iPad or iPod Touch devices.

Sharing Calendars with Hosted Exchange and Outlook

This article explains how Hosted Exchange customers can share their calendar with other users in their organisation, or view calendars which have been shared with them.

Sharing Contacts with Hosted Exchange and Outlook

How to share contacts with other people in your organisation using Hosted Exchange and Microsoft Outlook.

Sharing Folders with Hosted Exchange

How to share folders between users of a Hosted Exchange mailbox, allowing another Exchange user in your domain to be able to access one of your folders provided they have the appropriate permissions.

Shopping Cart Quick Start Guide

Here's the quick and easy way to get started with your Shopping Cart on your website.

Shopping Cart shipping by weight and region

How to set up and manage the shipping options for Shopping Cart. The 'Shipping by Weight and Region – Automated' delivery method automatically selects the best region for the customer based on their post code.

Shopping Cart User Guides

Everything you'll need to get the hang of using our Shopping Cart product.

Updating Your Email Password

How to update the password for your iiNet email address in the settings of your email software (also known as email clients). You'll need to do this if you changed your email password.

Using the Webmail Calendar

How to navigate and use the calendar feature in iiNet Webmail to keep track of your events.

Webmail Settings

How to view and adjust your settings in iiNet Webmail.