Online Help

This article will allow you to download support resources for the iiNet BizPhone product.

How to change both standard and optional features for your Business Voice service.

Here's how the Group Administrator may configure users for a Business Voice service.

Some handy setup guides for the handsets sold with iiNet Business Voice.

How to use the Hunt Group feature for Business Voice. Hunt Group allows pre-determined users to handle incoming calls assigned to a Hunt Group phone number.

How to configure and use the Voice Mail feature of Business Voice.

Here's some helpful support resources for the hardware and features associated with Business Voice services.

At iiNet we take security very seriously. Here's what may happen and what you need to do if your Netphone (VoIP) service has been compromised.

Answers to some common questions about our NBN Fibre Phone service.

This article will answer some questions about the Siemens Gigaset A220.

A 'high risk call' is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, any VoIP service such as Netphone or Fibre Phone product is blocked from making high risk calls to certain international destinations by default.

Answers to some common questions about our Home Phone service.

Need help with those funny white boxes? Filtering is an important aspect of your broadband performance. Read on for more info on how to set them up properly.

How to activate and use the standard and optional features for an iiNet Home Phone service including call forwarding, voice mail, call waiting, 3-way chat, silent number, call blocking and more.

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul Home Phone plan to become fully-fledged iiNet customers.

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul Preselect or Override phone plan to become fully-fledged iiNet customers for long distance (i.e. international) calls.

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul World Home Phone phone plan to become fully-fledged iiNet customers.

Here's the International Dialling codes for phone numbers that are used as a prefix when dialing TO that particular country FROM another country.

This article will teach you about the backup battery available for NBN™ Fibre to the Premises (FTTP) Power Supply Units.

Everything you need to know to get your NBN™ Fibre Phone service plugged in and running.

This article will show you how to use the features available for NBN™ Fibre Phone (Enhanced Fibre Phone) services, which are available exclusively for NBN™ Fibre to the Premises (FTTP) broadband.

This article will show you how to use the features available for NBN™ Phone for NBN™ HFC & FTTC broadband.

Answers to some common questions about our Netphone (VoIP) services.

Hearing an unusual dial tone when you pick up your Netphone (VoIP) handset? Here's how to fix it.

This article will show you hot to use the features available for most iiNet Netphone (VoIP) services.

How to set up an iiNet modem that supports PSTN Failover to get it routing your Home Phone and Netphone/iiTalk (VoIP) calls through the same handset attached to the modem.

This article will show you how to run a BizPhone Connection Test to confirm that your broadband connection can support BizPhone.

All you'll need to know to set up a Netphone (VoIP) service on your modem.

This article will explain what to do if your calls are dropping out on your NBN™ Fibre Phone for NBN™ Fibre to the Premises (FTTP) broadband services.

Here's what to do if you can't call certain types of numbers using your Fibre Phone.

This article will explain what to do if you’re hearing line noise or you don't have a dial tone on your NBN™ Fibre Phone for NBN™ Fibre to the Premises (FTTP) broadband services.

No one likes being cut off. If your Home Phone calls are dropping out, here's what you'll need to do.

Hearing and buzzing, crackling or otherworldly screeching on your Home Phone line? Here's what you need to do.

Can't make or receive calls on your Home Phone? Here's what to do.

If your iiNet Netphone(VoIP) phone calls are dropping out, here's what you'll need to do.

Are you unable to call certain types of phone numbers on an iiNet Netphone (VoIP) service? Here's what to do.

Here's the troubleshooting for being unable to make or receive calls on a Netphone (VoIP) service.

The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for users of our residential products.