The article will explain the meaning of the status lights found on the Arris CM8200 Modem, the default NBN™ Connection Box for NBN™ HFC as of 1 March 2017.
This article will give you some general advice about enabling bandwidth control (also known as traffic shaping or Quality of Service/QoS policy) on third party modems/routers being used for NBN. Without this setting enabled, your modem/router may attempt to upload faster than the speed of your NBN plan, which will result in your connection dropping out as NBN will start discarding information sent across the connection.
This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN™ service.
The article will explain the meaning of the status lights found on the NBN™ Connection Device (NCD) which is an indoor unit used for Fibre to the Curb (FTTC) services.
The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for NBN™ Wireless services. These lights may help you quickly check on the status of your NBN™ connection which may be useful when troubleshooting issues.
This article will guide you through the troubleshooting for connection dropouts on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.
This article will guide you through the troubleshooting for no internet connection on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.
How to troubleshoot internet dropouts on an NBN™ Fibre to the Premises (FTTP) service. Remember to record the date and time your dropouts occur, as this information is required if you need to lodge a fault.
How to troubleshoot internet dropouts on an NBN™ Wireless service. Remember to record the date and time your dropouts occur, as this information is required if you need to lodge a fault.