Online Help

How to identify and fix the common causes of browsing issues, which may prevent websites loading properly in your web browser.

How to browse to your modem’s default gateway. Logging in to your modem's default gateway will allow you to view and edit the modem settings.

How to clear your browser cache in Internet Explorer, Mozilla Firefox, Microsoft Edge or Safari. Sometimes there can be an error in your browser cache which can cause problems when websites are loading.

How to reset your browser settings to defaults for Internet Explorer, Google Chrome, Firefox and Safari. This can fix some browsing issues, especially after a virus or malware infection.

This article will show you how to how to run a combination ping test and traceroute using PingPlotter Free, a third-party application available on Windows, macOS and iOS. If you have an Android OS smartphone or tablet device, you'll need to run this test using a desktop computer with Windows or macOS.

How to run a ping test on Windows or Mac OSX. This can be useful for diagnosing certain browsing or connection issues.

How to do a traceroute (trace route). These are useful for advanced users to identify connectivity or speed issues for specific servers.

How to manually set the DNS server for your iiNet broadband in Windows and Mac OSX.

How to troubleshoot a lack of communication between your modem and your computer/WiFi device. If they can't 'talk' to each other, you won't be able to get online.

How to reset your network adapter’s software to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.

How to reset your computer’s Internet Protocol (TCP/IP) settings to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.