Account Management

Important stuff like authorising contacts and our escalation process

All About Data Packs

Answers to some common questions about Data Packs for iiNet broadband.

Connect Outstanding Requirements

This article explains what's required when your order goes into Connect Outstanding, a situation where you must provide proof of occupancy to disconnect services you don't own at your premises.

Dual Account Customer FAQ

This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers 'dual account' customers.

Freezone FAQ

The Freezone is a selection of online sites and servers that customers can use without traffic counting towards their monthly quota. Better yet, if you do max out your monthly quota and get shaped, sites in the Freezone can still be accessed at full speed.

iiNet Team SMS numbers

The iiNet Team sends legitimate SMS messages from the mobile number +61 416 906 032 (0416 906 032). If you receive an SMS from this mobile number requesting a reply to confirm details about your iiNet order, please reply promptly to avoid delays.

Relocations FAQ

If you're moving house, don't forget to bring your broadband! Here's some stuff you need to know about relocating your iiNet services.