Online Help

This article will show you how to set up an account for your iiNet email address in Microsoft Outlook 2013.

Please note that these instructions are suitable for our our Hosted Exchange mailboxes - please see Setting up a Hosted Exchange mailbox in Outlook 2013 instead.

1. Open Outlook and click File in the top left-hand corner of the screen. Select Info from the left-hand list and then click Add Account.
    
   
    
2.  In the pop-up window, make sure E-mail account is selected and then fill out the form with the following details. If your email address doesn't end in "@iinet.net.au", please see iiNet Group Email Settings.

   Your name: Your name as you'd like it to appear on any emails you send
   E-mail address: Your iiNet email address
   Password: Your iiNet email address password
   Retype Password: Your iiNet email address password again

   
    

3. Click Next. Microsoft Outlook will attempt to automatically retrieve your email settings, log on to the email server and send a test email using your account.

   Please note that if your email address or password is entered incorrectly, Outlook will fail to log in to the email server. If this is the case, you should click Back and correct your details.
    
   
    

4. If your setup was successful, you'll see a summary of your email account. Click Finish to go to your inbox. A test email from Microsoft Outlook should arrive in your inbox. If it does, your email account is up and running!
    
   
    
5. If you can't send or receive email with your newly created account, you may need to manually adjust your email settings. Click File in the top left-hand corner of the screen.
    
6. Click Account settings and then select Account settings from the drop-down menu.
    
   
    
7. In the pop-up window, click on your email address to highlight it, and then click the Change button.
    
   
    
8. Make sure the following settings are entered in this form:

   Your name: Your name as you'd like it to appear on any emails you send
   E-mail address: Your iiNet email address

   Account Type: IMAP
   Incoming mail server: mail.iinet.net.au
   Outgoing mail server: mail.iinet.net.au

   User Name: Your iiNet email address password
   Password: Your iiNet email address password again
   Remember Password: Ticked
   Require logon using SPA: Not ticked
    

9. Make sure Automatically test account settings when Next is clicked is ticked and then click Next.
    
   
    
10. Microsoft Outlook will attempt to log on to the email server and send a test email. If this is successful, you're all done! Click Close and then Finish to finish up (simply close the Account Settings window using the X button).
     
11. If the test was unsuccessful, return to the Change Account window and click More Settings in the lower right-hand corner.
     
12. Tests typically fail because Outgoing authentication must be enabled. Select the Outgoing Server tab and tick My outgoing server (SMTP) requires authentication. Make sure that you've selected "Use same settings as my incoming mail server".
     
    
     
13. Click the Advanced tab and then click the Use Defaults button. Alternatively, you can enter the following secure settings:

    Incoming server (IMAP): 993
    Type of encrypted connection: SSL
     
    Outgoing server (SMTP): 465
    Type of encrypted connection: SSL
     

14. Click OK to confirm your changes and then click Next to run the test again.
     
    
     
15. This time, the test should run successfully. Click Close and then Finish to finish up (simply close the Account Settings window using the X button).
     
    
     
16. If you're unable to get your email account working for any reason, please call us on 13 22 58 and we'll be happy to help.