Connecting to a WiFi Network

This article will teach you how to connect to your modem's WiFi (wireless) network using a computer, smartphone or tablet.

Select one of the links below to jump to a query:

  • A WiFi router/modem, such as the ones we sell.
     
  • Your WiFi network name (SSID) and password (WPA). If you need to set up, check or change the WiFi network name or password, you'll need to check your modem's setup guide or user manual for instructions on how to do this. See iiNet modem setup guides.
     
  • A computer, laptop or other device with a built-in WiFi adapter or a plugin USB WiFi adapter (available from all good computer stores).
     
  1. On your desktop, click the Network icon in bottom right-hand corner of your screen. This will bring up a list of available connections.
     
    Windows 10 WiFi icon screenshot
     
  2. Find the name (SSID) of your WiFi network and click on it.
     
  3. Ensure Connect Automatically is ticked and then click Connect.
     
  4. Enter your WiFi password.
     
  5. Click OK to finish. Your computer should remember your password for you from now on.

 

  1. Open the Desktop view.
     
    Windows 8 Desktop button screenshot
     
  2. Click the Network icon in the bottom right-hand corner of your screen. This will bring up a list of available network connections.
     
    Windows 8 WiFi icon screenshot
     
  3. Find the name (SSID) of your WiFi network and click on it.
     
    Windows 8 WiFi network list screenshot
     
  4. Ensure Connect Automatically is ticked and then click the Connect button.
     
  5. Enter your WiFi password, and then click OK to finish. Your computer should remember your password for you from now on.
     
    Windows 8 WiFi password entry screenshot

 

  1. On your desktop, click the Network icon in bottom right-hand corner of your screen. This will bring up a list of available connections.
     
    Windows 7 WiFi icon screenshot
     
  2. Find the name (SSID) of your WiFi network and click on it.
     
  3. Ensure Connect Automatically is ticked and then click the Connect button.
     
    Windows 7 WiFi networks list screenshot
     
  4. You’ll be asked to enter your Security key, which is your WiFi password (WPA). Type it in, and then click OK. Your computer should remember your password for you from now on.
     
    Windows 7 WiFi password entry screenshot

 

  1. In the upper right-hand corner of your screen, click the AirPort icon and select Turn AirPort On.
     
    MAC OSX WiFi Airport icon screenshot
     
  2. Clicking the AirPort icon will now bring up a list of available WiFi networks. Select your network name (SSID) from this list.
     
    MAC OSX WiFi networks list screenshot
     
  3. Enter your WiFi password, and then tick Remember this network to ensure your computer remembers your password for you from now on. Click OK to finish.
     
    MAC OSX WiFi password entry screenshot

 

  1. In the upper right-hand corner of your screen, click the Wi-Fi icon and select Turn Wi-Fi On.
     
    macOS WiFi icon screenshot
     
  2. Clicking the Wi-Fi icon will now bring up a list of available WiFi networks. Select your network name (SSID) from this list.
     
    macOS WiFi networks list screenshot
     
  3. Enter your WiFi password, and then tick Remember this network to ensure your computer remembers your password for you from now on. Click OK to finish.
     
    macOS WiFi password entry screenshot

 

These instructions will work for Apple iOS 6, 7, 8, 9, 10 and 11. Screenshots have been taken using iOS 7.

  1. Tap the Settings icon to open the Settings menu.
     
  2. Tap WiFi.
     
    Apple iOS WiFi button screenshot
     
  3. Select the name (SSID) of your WiFi network from the list of available connections.
     
    Apple iOS WiFi networks list screenshot
     
  4. Enter your WiFi password and then tap Join to finish. Your iOS device should remember your password for you from now on.
     
    Apple iOS WiFi password entry screenshot

 

Please note: The appearance of Android OS can vary depending on software version, but these instructions should serve as a rough guide. If these instructions don't work for you, please check your handset manufacturer's website for support information.

  1. Slide your finger down from the top of the screen to view the Settings menu.
     
  2. Tap and hold WiFi until the WiFi Settings page opens.
     
    Android WiFi button screenshot
     
  3. Select the name (SSID) of your WiFi network from the list of available networks.
     
    Android WiFi networks list screenshot
     
  4. Enter your WiFi password and then tap Connect to finish. Your Android software should remember your password for you from now on.
     
    Android WiFi password entry screenshot

 

WPS (WiFi Protected Setup) is available on most smartphones, tablets and Windows computers, however it is not supported on Mac OSX or macOS computers, iPads, iPods or iPhones.

IMPORTANT: WPS connections have similar permissions to Guest WiFi. You'll be able to use the internet, but you won't be able to access other devices on your home network or log into you modem's default gateway to configure the modem settings. If you need to configure your modem, please follow the instructions for your device's operating system to enter the WiFi password.

If your modem features WPS, you can use it to connect WPS-enabled devices to your WiFi without needing to supply the WiFi password, which is useful if you have visitors.

The instructions for WPS can vary for different modems, software and devices, so please check the manufacturer's website for support information if these steps don't work for you. Here's some general advice for a WPS connection:

  1. Take your WPS-enabled device to the same room as your modem.
     
  2. Press the WPS button on your modem (typically on the back or side) to turn on WPS search mode.
     
  3. Turn on WPS search mode for your device. If you're not sure where this option is in your device's settings, please check the manufacturer's website for support information.
     
  4. Once both devices have WPS search mode turned on, they should establish a connection to each other automatically.
     
  5. If the connection fails, you can always try again. Keep in mind that search mode only stays activated for 2 minutes or less.