Online Help

This article will show you how to use the features available for NBN™ Phone for NBN™ HFC and NBN™ FTTC broadband.

This service does not have a voice mail feature.

Please note: Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Select one of the links below to jump to a query:

• CLID Blocking
• Call Barring
• Call Forwarding Always, Busy and No Answer
• Call Waiting
• Call Return

CLID Blocking

CLID Blocking (Calling Line ID Blocking) blocks your phone number from being displayed to the person you’re calling. It is disabled by default.

1. Log in to Toolbox.
    
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
    
3. Select Configure netphone from the left-hand column.
    
4. CLID Blocking can be enabled by setting its toggle switch to ON and then clicking Submit.
    
5. While CLID Blocking is enabled, you can disable it for a single call by dialing *65 before the number you’re calling.

Call Barring

Call Barring blocks specific types of calls from being made using your phone service. It is disabled by default, but the following barring types are available:
 

* HRI (High risk international): If you want to get high risk international numbers unbarred, please call us on 13 22 58.

1. Log in to Toolbox.
    
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
    
3. Select Configure netphone from the left-hand column.
     
4. Call Barring can be enabled by setting its toggle switch to ON. Select the type of barring you want from the drop-down menu, and then click Submit.

   

Call Forwarding Always, Busy and No Answer

1. Log in to Toolbox.
    
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
    
3. Select Configure netphone from the left-hand column.
    
4. Open your Call Forwarding options by setting its toggle switch to ON. You then have the following options:
   
   Always forward calls to:
   When busy, forward calls to:
   When unanswered, forward calls to:
    
5. Simply enter a destination phone number in the text box next to the desired option. Leaving a text block blank will keep that type of call forwarding disabled.
    
6. Click Submit to save your settings.

   

Call Waiting

If someone calls your phone number while you’re on a call, Call Waiting allows you to put someone on hold. Call Waiting is enabled by default and currently, it cannot be disabled.

1. While on a call, you’ll hear a tone when there is another call waiting. To switch back and forth between the two calls, press the CALL button on your handset and then dial 2.
    
2. To hang up on the person you’re currently speaking to and switch to the other caller, press the CALL button on your handset and then dial 1.

Call Return

Please note that dialling *69 is not supported for NBN™ Phone. However, handsets with a built-in call return function will work. Standard call costs apply.