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This article will explain the process of high risk call blocking used at iiNet.

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, any VoIP phone service such as Netphone or Fibre Phone is blocked from making high risk calls to certain international destinations by default.
 

What happens when I try to make a high risk call?

If you attempt to place a call to one of these destinations (as seen below), you will receive a recorded announcement which says "You are unable to make this call, please contact our customer service department". 
 

How can I make calls to high risk countries?

You will need to call iiNet on 13 22 58, and once your identity has been verified over the phone we will be able to remove this feature from your account. The change will take effect within 2 business days, and then you'll be able to make calls to all international locations.
 

What are the high risk call destinations?

The current list of high risk call destination countries is: