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This article will teach you how to factory reset modems purchased from iiNet. If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.

Important: A factory reset will remove all custom settings from a modem, including your internet service configuration, Netphone (VoIP) settings and any custom WiFi network names and passwords. You'll need to set up your modem again by following the instructions in its setup guide.

Select one of the links below to jump to a query:

• TG-1 or TG-789 Broadband Gateway
• TP-Link VR1600v
• Cable Gateway Pro
• TP-Link TD-W9970
• Budii Lite® or Budii®
• iiNet Huawei HG532d
• iiNet Huawei HG658 for VDSL2
• iiNet Huawei HG659 for NBN™ HFC
• BoB2™ or BoB Lite™
• Arris CM820 Cable modem

TG-1 or TG-789 Broadband Gateway

Via modem settings (Recommended)

1. Open your web browser and go to http://10.1.1.1
    
   If you cannot access this page, see advice for using the RESET button instead.
    
   
    
2. Log in with the default password - on the TG-1, this is “admin”. On the TG-789, this is a unique password printed on the sticker on the base of the modem next to "Password".

   If you have changed the password from the default, use your custom password instead.
    

3. Click the Gateway panel on the dashboard.
    
   
    
4. Scroll down slightly. Next to Factory Defaults, click the Reset button.
    
   
    
5. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
    
6. After the reboot, refresh your web browser and log back in to your modem settings with the default password “admin”. If you had a custom password, the factory reset would have returned it to the default "admin".
    
7. Set up your modem again by following the instructions in its setup guide.
    
8. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://10.1.1.1
    
2. While the modem is turned on, find the reset button on the back of your modem. On the TG-1, it's located between the two USB sockets:
    
   

   On the TG-789, it's located on the far right, next to the power button:

   
    

3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.

   Warning: If you hold the button for 30 seconds or longer, the modem will become unresponsive as this has put it in "bootp" mode for a firmware upgrade. Turn your modem off and then on again to exit bootp mode and then try again, holding the button for only 6-8 seconds.
    

4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
    
5. Set up your modem again by following the instructions in its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

TP-Link VR1600v

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
    
2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.
    
3. Click Advanced.
    
4. In the left-hand column, select System Tools, then Reboot.
    
5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
    
   
    
6. Wait for the factory reset to complete; you'll see a progress meter on-screen. After the factory reset, your modem will reboot.
    
7. Set up your modem again by following its setup guide.
    
8. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
    
2. While the modem is turned on, find the reset button on the back of your modem. It's located above the power button.
    
   
    
3. Using a pen or paperclip, hold the reset button for 6 to 8 seconds ONLY then release the button. All lights will briefly illuminate and then the modem will reboot with factory default settings.
    
4. Wait for the modem to finish rebooting; this may take several minutes.
    
5. Set up your modem again by following its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

Cable Gateway Pro

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.0.1
    
   If you cannot access this page, see advice for using the RESET button instead.
    
   
    
2. Log in with the default username, "admin" and default password, "password". If these defaults don't work for you, try leaving both fields blank.

   If you have changed the username and/or password from the default, use your custom login details instead.
    

3. Select Advanced from the top menu bar.
    
   
    
4. Select Administration > Backup/Restore Settings.
    
   
    
5. Select Erase Settings. A popup message will appear; select Erase Settings again to continue.
    
   
    
6. Wait for the factory reset to complete; this may take several minutes. After the factory reset, you'll see a message saying "The device has been reset...RELOAD". Click RELOAD to return to the modem login stream.
    
7. Log back in to your modem settings with the default username, "admin" and default password, “password”. If you had custom login details, the factory reset would have returned them to the defaults.
    
8. Set up your modem again by following the instructions in its setup guide.
    
9. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
    
2. While the modem is turned on, find the reset button on the back of your modem.

   
    

3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
    
4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
    
5. Set up your modem again by following the instructions in its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

TP-Link TD-W9970

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
    
2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.
    
3. In the left-hand column, select System Tools, then Factory Defaults.
    
4. Select Restore. A pop-up will ask you to confirm your decision. Click OK.
    
   
    
5. Wait for the factory reset to complete; you'll see a progress meter on-screen. After the factory reset, your modem will reboot.
    
6. Set up your modem again by following its setup guide.
    
7. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
    
2. While the modem is turned on, find the WPS/Reset button on the back of your modem. It's located next to the power button.
    
   
    
3. Hold the WPS/Reset button for 7 to 9 seconds or until the modem lights turn off, then release the button. The modem will reboot with factory default settings.
    
4. Wait for the modem to finish rebooting; this may take several minutes.
    
5. Set up your modem again by following its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

Budii Lite® or Budii®

Via modem settings (Recommended)

1. Open your web browser and go to http://10.1.1.1
    
   If you cannot access this page, see advice for using the RESET button instead.
    
   
    
2. Log in with the default password “admin”. If you have changed the password from the default, use your custom password instead.
    
    
    
3. Select 6. Handy Tools from the top menu bar.
    
   
    
4. Click the Continue button below C2. Restoring your modem to factory setting.
    
   
    
5. Click Apply, and then click OK.
    
   
    
6. Wait for the factory reset to complete; this usually takes 2-5 minutes. After the factory reset, your modem will reboot.
    
7. After the reboot, refresh your web browser and log back in to your modem settings with the default password “admin”. If you had a custom password, the factory reset would have returned it to the default "admin".
    
8. Set up your modem again by following the instructions in its setup guide.
    
9. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://10.1.1.1
    
2. While the modem is turned on, find the reset button on the back of your modem, near the power cable socket.
    
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
    
4. Wait for the factory reset to complete; this usually takes 2-5 minutes. After the factory reset, your modem will reboot.
    
5. Set up your modem again by following the instructions in its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

iiNet Huawei HG532d

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
    
   If you cannot access this page, see advice for using the RESET button instead.
    
   
    
2. Log in with the default username "admin" and default password “admin”. If you have changed these details from the default, use your custom details instead.
    
3. Select Maintenance in the left-hand column and then click Device.
    
   
    
4. Click Restore Default Settings, and then click OK.
    
   
    
5. Wait for the factory reset to complete; this usually takes 1-5 minutes. After the factory reset, your modem will reboot.
    
6. After the reboot, you'll need to log back in to the modem settings with the default username "admin" and default password “admin”. If you had a custom password, the factory reset would have returned it to the defaults.
    
7. Set up your modem again by following the instructions in its setup guide. Please note that after a factory reset, the default WiFi password will be a1b2c3d4e5.
    
8. We recommend that you restart any computers or WiFi devices before attempting to get online. When connecting to WiFi after a factory reset, you may need to select "Delete" or "Forget this network" for the WiFi network before reconnecting with the new default WiFi password.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
    
2. While the modem is turned on, find the reset button on the back of your modem, next to the power button.
    
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
    
4. Wait for the factory reset to complete; this usually takes 1-5 minutes. After the factory reset, your modem will reboot.
    
5. Set up your modem again by following the instructions in its setup guide. Please note that after a factory reset, the default WiFi password will be a1b2c3d4e5.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online. When connecting to WiFi after a factory reset, you may need to select "Delete" or "Forget this network" for the WiFi network before reconnecting with the new default WiFi password.

iiNet Huawei HG658 for VDSL2

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
   
   If you cannot access this page, see advice for using the RESET button instead.
    
   
    
2. Click Maintenance in the left-hand column and then select Device.
    
   
    
3. Click the Restore Default Settings button and then click OK to confirm.
    
   
    
4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
    
5. After the reboot, refresh your web browser and log back in to your modem settings with the default password “admin”. If you had a custom password, the factory reset would have returned it to the default "admin".
    
6. Set up your modem again by following the instructions in its setup guide.
    
7. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
    
2. While the modem is turned on, find the reset button on the back of your modem, to the right fo the power port.
    
   
    
3. Using a pen or paper clip, gently press and hold down the reset button until the POWER light on the front of the modem turns red.
    
4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
    
5. Set up your modem again by following the instructions in its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

iiNet Huawei HG659 for NBN™ HFC

Via modem settings (Recommended)

1. Open your web browser and go to http://192.168.1.1
   
   If you cannot access this page, see advice for using the RESET button instead.
    
   
    
2. Click Maintain in the top menu bar and then select Device Management in the left-hand column.
    
3. Underneath Factory Restore, click the Reset button and then click OK to confirm.
    
   
    
4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
    
5. After the reboot, refresh your web browser and log back in to your modem settings with the default username and password, which are both “admin”. If you had a custom password, the factory reset would have returned it to the defaults.
    
6. Set up your modem again by following the instructions in its setup guide.
    
7. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
    
2. While the modem is turned on, find the reset button on the back of your modem, to the right of the power port.
    
   
    
3. Using a pen or paper clip, gently press and hold down the reset button until the POWER light on the front of the modem turns red.
    
4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
    
5. Set up your modem again by following the instructions in its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

BoB2™ or BoB Lite™

Via modem settings (Recommended)

1. Open your web browser and go to http://10.1.1.1

   If you cannot access this page, see advice for using the RESET button instead.
    
   
    

2. Log in with the default password “admin”. If you have changed the password from the default, use your custom password instead.
    
    
    
3. Select 6. Handy Tools from the black menu bar.
    
4. Click the Continue button to the right of C2. Restoring your modem to factory setting.
    
    
    
5. Click Apply, and then click OK.
    
   
    
6. Wait for the factory reset to complete; this usually takes 2-5 minutes. After the factory reset, your modem will reboot.
    
7. After the reboot, refresh your web browser and log back in to your modem settings with the default password “admin”. If you had a custom password, the factory reset would have returned it to the default "admin".
    
8. Set up your modem again by following the instructions in its setup guide.
    
9. We recommend that you restart any computers or WiFi devices before attempting to get online.
    

Using the RESET button

1. This method is not recommended unless you are unable to view or log in to your modem settings at http://10.1.1.1
    
2. While the modem is turned on, find the reset button on the side of your modem, near the power cable socket.
    
   
    
3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
    
4. Wait for the factory reset to complete; this usually takes 2-5 minutes. After the factory reset, your modem will reboot.
    
5. Set up your modem again by following the instructions in its setup guide.
    
6. We recommend that you restart any computers or WiFi devices before attempting to get online.

Arris CM820 Cable modem

Please do not attempt to factory reset your Cable modem. While you can safely power cycle the modem by unplugging the power cable, you should not need to factory reset during troubleshooting.